Hold Up – More than 80 Percent of People are Put on Hold Every Time They Contact a Business

New study by TalkTo shows most people find calling a business to be unproductive Waiting on hold drives us nuts! A new independent consumer study, commissioned by TalkTo (http://talkto.com), reveals how annoyed consumers are with the customer service phone experience and that more than half spend between 10-20 minutes per week on hold – amounting to 13 hours per year and almost 43 days on hold in a lifetime. An infographic illustrating the findings can be viewed at http://bit.ly/ThUngK. The study polled 500....