Hilton Worldwide Owners Access and Orbitz Worldwide were the big winners Monday at the inaugural Loyalty360 CX Awards ceremony as part of the 4th annual Loyalty360 Engagement & Experience Expo. The winning brands excel at creating meaningful and memorable customer experiences that build and sustain customer loyalty.
“How brands define Customer Experience is very important to how they operate,” Mark Johnson, CEO and CMO of Loyalty360, said during the ceremony. “The definitional challenge impacts how brands measure....