Officials at Hilton Worldwide are always seeking better ways to connect with customers. They want to offer the best possible customer experience. In that light, Hilton introduced predictive chat technology, powered by [24]7’s Customer Engagement Platform, which will deliver an intuitive and personalized online customer experience for its global hotel guests.   Hilton’s Reservations and Customer Care team comprises more than 3,000 reservation and guest assistance professionals who serve more than 34 million guests....

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