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    Loyalty Landscape

    CX Landscape

  • Loyalty Expo

    April 27-29th 2015

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  • 2015 Loyalty360 Awards Call for Entries is Now Open! 

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  • State of the Industry

    Safeway Stays Close to Customers, Reaps Brand Loyalty

    By: Mark Johnson, Loyalty360

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The Loyalty360 Awards Announces the 2nd Annual Call for Entries

Loyalty 360 – The Loyalty Marketer’s Association today kicked off its 2nd year honoring outstanding achievement in building customer loyalty with the official opening of the call for… Read More

Firebirds Wood Fired Grill Builds Customer Loyalty

Firebirds Wood Fired Grill, the Charlotte, N.C.-based restaurant chain with 36 locations, has chosen digital gifting company CashStar to help deepen its customer engagement and experience. The CashStar platform… Read More

Loyalty360 and Maritz Motivation Solutions Present: How to Drive the Only Customer Engagement That Will Matter in 2015

On December 11, 2014 at 1 p.m. EST, Loyalty360 will host a webinar titled, “Cult Loyalty: How to Drive the Only Customer Engagement That Will Matter in 2015,” presented… Read More

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5 Non-Customer-Facing Roles That Impact Customer Experience

Which role in your organization has the biggest impact on your company’s customer experience? If you ask most company leaders, they’ll likely name someone with a customer-facing position — frontline employees, perhaps, or even the CEO.… Read More

How to Increase Retail Foot-Traffic in Spite of Severe Weather

As more extreme weather events hit cities and towns all around the world, brick-and-mortar retailers are getting hit by lower sales and the reasons are pretty obvious to anyone considering venturing outside. Simply put, driving your car… Read More

Keep It Simple, Survey (Author)!

In my last post I emphasized the need to prevent getting “journey-jammed,” focusing too much on a goal too large to handle all at once. Here I’d like to comment on the tactical resolution to getting… Read More

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Research

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  • 25 Loyalty and Engagement Stats You Need to Know
    25 Loyalty and Engagement Stats You Need to Know

    Establishing connections with customers is essential to build loyalty. To do that successfully, brands must understand their target audience and…

  • Don’t Rip and Replace— Wrap and Renew!
    Don’t Rip and Replace— Wrap and Renew!

    The abundance of legacy applications in the contact center can trap a business into rigid, inefficient processes and introduce…

  • Creating a Customer-Centric Business Culture
    Creating a Customer-Centric Business Culture

    Achieving a customer-centric business culture requires a keen sensitivity to employee commitment, listening to customer feedback, and…

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