MEMPHIS, Tenn.—Hilton Garden Inn, the worldwide brand of upscale, yet affordable, hotels, today announced the brand’s top hotels of 2009. Nearly 20 individual and hotel awards were presented to hotels chosen from the brand’s portfolio of nearly 500 hotels throughout the United States, Canada, Latin America and Europe.
“Hilton Garden Inn is dedicated to helping our guests prepare for their big days, and each of our team members at our hotels worldwide works tirelessly to ensure our guests are prepared”
“Hilton Garden Inn is dedicated to helping our guests prepare for their big days, and each of our team members at our hotels worldwide works tirelessly to ensure our guests are prepared,” said Adrian Kurre, Global Head, Hilton Garden Inn brand. “From providing a great sleep experience and a delicious cooked-to-order breakfast to all of the small things that demonstrate the special Hilton Garden Inn touch, our team members do everything they can to ensure guest loyalty. We are pleased to honor the Hilton Garden Inn hotels that epitomize what our brand is all about – guest satisfaction and a high level of customer service.”
The top hotel awards were presented based on year-end scores and results from the Hilton Garden Inn Balanced Scorecard, a tool used by the brand to measure and track overall performance of each Hilton Garden Inn hotel in various key performance indicators: Satisfaction and Loyalty Tracking (SALT) survey, Quality Assurance, and Brand Management and Product Standards.
The Connie Award, named in honor of company founder Conrad Hilton, is awarded to the Top Hotel of the Year based on three key components, including: quality assurance audits measuring cleanliness, condition and brand standards; customer scores rating staff service; and customer service scores rating the quality of the hotel’s physical accommodations. The winner represents the highest scores in the brand system in all of these categories. The 2009 Hilton Garden Inn Connie Award winner was the Hilton Garden Inn Salt Lake City/Downtown, Utah.
The 132-room Hilton Garden Inn Salt Lake City/Downtown opened in 2006 and is managed by Boise-based Ameritel Inns, Inc. The hotel is located in the heart of downtown Salt Lake City and is 100 percent smoke-free.
The Pride Merit Awards are given to the hotels in the 2nd and 3rd ranked position based on three components: quality assurance audits measuring, condition and brand standards; customer scores rating staff service; and customer service scores rating the quality of the hotel’s physical accommodations. The winners of the 2009 Pride Merit Awards are the Hilton Garden Inn Panama City, Florida and the Hilton Garden Inn Dallas/Richardson, Texas.
The 111-room Hilton Garden Inn Panama City opened its doors to guests in 2006 and is a former Connie Award winner (2008). The hotel is owned by Panama City Hospitality Group, LLC and is managed by Tifton, Ga.-based GS Development, LLC.
Hilton Garden Inn Dallas Richardson is owned by Texas-based Shinn Richardson Hospitality, Ltd. and is managed by Magnolia Hospitality, LLC. The 125-room hotel opened in 2008.
About Hilton Garden Inn:
Hilton Garden Inn is the award-winning, upscale, yet affordable hotel brand that continually strives to ensure today’s busy travelers have everything they need to be most productive on the road — from complimentary wired and Wi-Fi Internet access in all guestrooms and PrintSpotsTM remote printing to the hotel’s complimentary 24-hour business center to one of the most comfortable beds you will ever experience with the Garden Sleep System®. So whether on the road for personal or business reasons, Hilton Garden Inn offers the amenities and services for travelers to sleep deep, stay fit, eat well and work smart while away from home. For more information about Hilton Garden Inn locations throughout North America and Europe or to find your next getaway, please visit www.HGI.com or call 1-877-STAY-HGI.
About Hilton Worldwide
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than 90 years, Hilton Worldwide has been offering business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,500 hotels in 81 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Inn & Suites, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.
For more information about the company, please visit www.hiltonworldwide.com.
HGI Public Relations
Dawn Ray
[email protected]
901-374-5954