At the best hotels, the new luxury is the old luxury: service.
In the post-recession world, high-end hoteliers’ investments are shifting away from fancy freebies like lotion and soap and toward expert service that reflects a real understanding of the guest’s preferences, executives told the Reuters Global Luxury and Fashion Summit this week.
“There was a time when you couldn’t go into a luxury hotel room without walking into the bathroom and being bewildered by the amenities ... on the sink,” said....