“I get to be at the greatest crossroad of customer feedback,” said Danny Cox, director of customer support and insights for JetBlue. Cox was speaking as part of a roundtable, “Passport to CX: Engaging Customers in Travel & Entertainment,” at the Engagement and Experience Expo presented by Loylaty360 in Denver. The panel was moderated by Narina Sippy, CMO, Stellar Loyalty and alsofeatured Briea Berry, director of loyalty programs & supplier revenue performance at Carlson Wagonlit Travel and Steven Neely, CMO....

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