Gap between Brand and Consumer Perception of Loyalty Persists
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New Loyalty 360 and Acxiom Research Highlights Reasons and Remedies Acxiom and Loyalty 360 unveil the results of their latest  customer loyalty research in their new paper, “The Loyalty Divide”. The research shows that even in today’s hyper-connected world, many loyalty programs do not resonate with their members. Fresh insights, included in the just released paper, provide evidence that the fragmentation and disconnect of vital marketing insights is at the core. The Research shows that 94 percent of....

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