‘‘I am biased, but I think FlyBuys has some weaknesses and I’d tell them that, if they don’t want to follow the course of Sainsbury’s, then they’re going to have to get their own program,’’ Mr Peppers said. He was referring to the supermarket battle in Britain, where market leader Sainsbury’s was overtaken by Tesco within three years of it launching its Clubcard scheme in the mid-1990s.
His company, Peppers & Rogers, advised Woolworths on the loyalty program in 2006 but did not have....