Winters in Canada can be brutal, so at Canadian Tire, officials need to be nimble and flexible to best accommodate their customers. It is exactly that flexibility that differentiates the customer experience at Canadian Tire.
Canadian Tire CEO Michael Medline discussed this key customer loyalty aspect of the business during the company’s May 13 first-quarter earnings call.
“In Q1, in certain areas of the country we saw the true power and flexibility of our dealer business model shine through,” Medline said, according....