The 2015 Engagement & Experience Expo, presented by Loyalty360, kicks off today in Dallas, Texas. The conference will serve as a three-day forum for world-class speakers to discuss how companies can take advantage of the constantly changing world of customer engagement. With dozens of top CX organizations descending on the Lone Star State, this Expo is sure to provide exclusive insights that should not be missed.
We’ve gathered some of the best minds from CX leaders like EMC Corporation, Charles Schwab, and the Dallas Cowboys to share how their brands approach the task of giving customers the most engaging customer experience possible. Over the course of the Expo, these panels will give listeners an inside peek at strategies and best practices in CX from the companies that have proven to be innovators in the field.
Showcase sessions featuring brands including Gold’s Gym, Samsung, and Inquisium will provide different perspectives on CX, and how it’s being incorporated into different business strategies. These exclusive presentations can only be seen at the Engagement & Experience Expo.
With so many brands coming together, the show will be a prime opportunity for networking. For the duration of the Expo, company representatives will have the chance to make valuable business contacts. To facilitate the process, there will be a “Speed Networking” session on Tuesday evening. Brands will meet with multiple contacts and have the chance to efficiently expand their professional networks. This session, along with all other Expo events, can be found in our Engagement & Experience Expo agenda.
CX Landscape, a customer experience report by Loyalty360, is an honest and unbiased assessment of customer experience strategies in the market today. Expo attendees will receive a free summary of this riveting report, which includes year-over-year shifts in customer experience that have been observed since publishing our 2014 report. This document serves to provide business intelligence on budgets, metrics, benchmarks, challenges, and innovations in the CX world. More information, and the full 2015 CX Landscape: The State of the Industry Report, can be found at the CX Landscape page on our Expo website.
Also at the show, The Loyalty360 CX Awards will recognize the very best in customer experience innovations. A field of 19 brands represents leaders from across diverse industries that are taking the extra steps to provide consumers with a positive, unique, and memorable experience. Representatives will compete in categories like Brand Messaging and Customer-centric Culture, each presenting a 15-minute explanation of how their company is changing the way that we look at CX. From there, our panel of esteemed judges will select a winner in each category to receive the Loyalty 360 CX Platinum Award. For more information on all of our panels, including CX Award finalists, visit the Expo Connect section of the official Engagement & Experience Expo website.
With so many leading CX brands in one place, there’s no doubt that this Expo will be a valuable resource for all attendees. Loyalty360 is extremely proud to host the event, and we hope to see you in Dallas!