Engaged employees directly translate to loyal customers. And the key to acquiring engaged employees is their degrees of emotional attachment to their jobs, according to Mike Phillips, Director of Professional Services Group, Cvent, and Barry Altland, Manager, Learning and Organizational Development, Community Health Centers, Inc.
During their session at the 7th Annual Loyalty Expo, presented by Loyalty360 – The Loyalty Marketer’s Association, Phillips and Altland discussed the vital importance of an engaged workforce and....