Pam Dancisin, VP Marketing, Dollar Bank, knows a great deal about customer experience since she spent her first 17 years at the company in the contact center.
During a session at last week’s IBM Amplify 2015 Conference in San Diego, Dancisin, who also manages customer experience at Dollar Bank, told attendees how her differing duties connect.
“I started at the bank 25 years ago in the call center,” Dancisin explained. “I have the knowledge and experience of actually dealing with customers on a day-to-day....