Talking about digital customer engagement to heighten the overall customer experience is one thing. Executing on a strategy geared toward this and achieving success is quite another.
Best Buy is well on its way to sustainable success in the latter.
During the company’s second-quarter earnings call on Tuesday, Best Buy CEO Hubert Joly talked about the Best Buy 2020 Building the New Blue plan.
“The first priority is to explore and pursue growth opportunities around maximizing the multichannel retail business and providing....