The customer experience that Delta Air Lines provides is indomitable, and it has remained so for years. In fact, 2015 saw Delta named as the leading airline among regular business travelers for the fifth straight year. In addition to demonstrating the brand’s tremendous commitment to customer engagement, this extraordinary feat of customer experience excellence has, up until now, been unprecedented in the airline industry.
According to Business Travel News’ Annual Airline Survey, Delta was not only the first airline ever to....