Report Details how Organizations can Build, Improve and Maintain a Successful Voice of the Customer Program
Cvent, a leading provider of cloud-based web survey and feedback management solutions, has sponsored a new study from The Aberdeen Group, titled “Customer Feedback Management: Leveraging Voice of the Customer to Amplify Business Results.” Derived from a survey of 271 organizations that are actively using customer feedback management programs to capture the voice of their customers, the study identifies how “Best....