Better communication between retail bank officials and customers in Canada has led to a magnified customer experience and greater customer satisfaction levels.
Overall satisfaction with retail banks in Canada has improved significantly because customers are more receptive of increased fees incurred during the past two years, according to the J.D. Power 2016 Canadian Retail Banking Satisfaction Study.
Now in its 11th year, the study measures customer satisfaction with retail banks in two segments: Big 5 Banks and Midsize Banks. In....