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When millennials talk today, marketers everywhere listen.
What they are telling marketers everywhere now is they value customer experience and customer satisfaction so highly that most would rather resolve any problems on their respective journeys by themselves.
According to a new study from Aspect Software, 55% of millennials indicated that their customer service expectations have increased over the past three years, while more than half have stopped doing business with at least one company because of poor customer service in the past....
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