Earlier this week, I was in London for a Customer Experience Professionals Association (CXPA.org) Local Networking Event. Afterwards, we held the first in-person meeting of the CXPA’s UK Board of Ambassadors. It was great to see the energy and passion of CX professionals in the UK! Here are some of my observations from the trip:
The UK is a CX hot spot. As I noted in a previous post, the UK represents the second largest group of readers on this blog. It was great to see the passion for customer experience in....