Upscale retailer Neiman Marcus focuses on the customer experience and customer satisfaction. At the forefront of that customer-centric focus is the mobile customer experience.
“For the past 16 months, all Neiman Marcus stores have had customer service scores at or above 80%,” Neiman Marcus spokesperson Ginger Reeder told Loyalty360. “Over half of our stores scored over 90%. Mobile is a top priority for us as customers are always on this device (Snap. Find. Shop, Mobile Wallet, and Christmas Book expanded fantasy....