If the Market Force study conducted among 4,300 consumers nationwide in December is any indication, then customer engagement is all the rage at Nordstrom as it was deemed consumers’ favorite fashion retailer for the third straight year. Kohl’s, T.J. Maxx, Macy’s, and Dillard’s, respectively, rounded out the top five. What’s more, the study found that Foot Locker is consumers’ favorite shoe retailer, followed by Skechers, Nike, DSW, and Famous Footwear. Market Force asked participants to rate their....

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