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In Part I of Loyalty360’s Mark Johnson’s interview with Generali Global Assistance’s Paige Schaffer, CEO of Global Identity and Cyber Protection, Schaffer spoke about disruptions in areas of fraud and an introduction to Generali Global Assistance and the Europ Assistance Group.
In Part II, Schaffer discusses how Generali Global Assistance is looking at technology, what is next on its roadmap, and the one question she would ask another competitor or brand about customer loyalty.
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