To truly connect with customers, brands must first truly understand their customers. This is not always an easy task. But there are a host of new technological innovations that are helping this customer engagement process become manageable. And brands seeking the tools to gain the insights necessary to build long-term growth often turn to outside customer experience professionals for help. Confirmit, a multi-channel VoC platform and marketing solutions provider, is a leading player in this space. By helping brands gain a holistic view of....

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