Company recognised for taking customer experience management to the next level with its event-analysis-action strategic framework

Comptel Corporation today announced that its Customer Engagement solutions have won the “Innovations in Customer Experience Management (CEM)” category in Pipeline’s 2012 Innovation Awards. The company’s portfolio, which is based on an event-analysis-action strategic framework, was recognised for its ability to help communications service providers (CSPs) energise their businesses by fostering real-time, personalised and contextually relevant subscriber interactivity.

Key Facts
  • Pipeline’s 2012 Innovation Awards honoured prominent telecommunications industry innovators for their advancements in technologies, products and deployments. The 2012 judging panel was comprised of key executives from leading service providers around the world such as AT&T, BT, Cox, Intelsat, TELUS, Turkcell, and Yota, as well as influential industry analysts. Winners were announced at a reception at the Westin Dublin on 21 May prior to Management World 2012.
  • Comptel’s Customer Engagement solutions leverage the company’s more than 25 years of experience in the collection and processing of enormous amounts of data and the delivery and charging of communications and infotainment services. They create new bridges between CSPs and their customers, enhancing subscribers’ satisfaction, loyalty and propensity to spend.
  • With a combination of software products and services, Comptel enables CSPs to aggregate their own and third-party services to build value and customer intimacy, differentiate from the competition and drive the level of automated network and service interaction needed to ensure a continually high quality of experience.
  • Utilising advanced predictive analytics technology, the company’s new Contextual Intelligence for Telco (CIQ4T) approach allows CSPs to better understand the uniqueness of individual subscribers and circumstances, and leverage that intelligence to predict behaviours and transfer it into action to optimise the customer experience and maximise their business performance.
Supporting Quote
  • “Traditionally, CSPs have been able to invest heavily in their networks and CRM systems and call centres to fulfill their customers’ needs. But in a world where subscribers can churn in a moment’s notice, this is not enough,” said Mr. Antti Koskela, senior vice president, products and solutions, Comptel. “With our Customer Engagement solutions, CSPs can untap the wealth of information at their fingertips, formulate a complete picture of customer behaviour and turn it into something they can monetise. We are pleased to have our efforts for raising the CEM bar recognised, and believe that the customer experience is one that must be personalised, interactive and real time in order for CSPs to ultimately better their businesses.”

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About Comptel Corporation
Since 1986, Comptel has helped more than 280 service providers across 85 countries meet over one billion subscribers’ communications and infotainment needs. Comptel’s solutions are built on an event – analysis – action strategic framework that leverages the company’s strengths in event data processing and advanced predictive analytics to enable real-time action. Comptel’s service fulfillment, mediation, charging and policy control, and predictive social analytics products with implementation and professional services enable service providers to enhance customer engagement and, in turn, create revenue, reduce costs and lessen churn. Comptel has a global team of nearly 700 professionals, and net sales were EUR 77 million in 2011. For more information, visit www.comptel.com.

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