Chili’s, which is owned by Brinker International, has been a key player in magnifying the casual dining customer experience through the addition of tabletop tablets and other technological initiatives. But, Brinker International CEO Wyman Roberts talked about the company’s poor second-quarter performance this week due to various factors, including a Veterans Day incident at a Chili’s restaurant in Cedar Hill, TX, where a U.S. Army veteran had his meal taken from him during a promotion that offered U.S. military veterans....

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