MARKHAM, ON, Sept. 6, 2011 /CNW/ - In the face of economic uncertainty, Canadian small businesses focus on customer experience and employee satisfaction to drive decision making around managing rising costs. The quarterly American Express Small Business Monitor reveals small business owners find significant value in investing in customer and employee loyalty over short-term financial gain, with almost half (47%) agreeing they would rather reduce profitability than risk losing customers due to price increases.
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