CallMiner, a provider of a platform for speech and customer engagement analytics, is partnering with Medallia, a provider of customer experience management cloud technology. The partnership combines CallMiner’s contact center engagement analytics with analytics from Medallia’s feedback solutions to provide VoC insight within a cloud-based integrated offering.
CallMiner’s conversational analytics platform, Eureka, is designed to monitor every contact center engagement to gather unsolicited customer feedback in the....