Customer service is a vital part of the larger customer experience, and is often the touch point that is most responsible for retaining customers that would have otherwise left. Respected cloud solution provider Interactive Intelligence group recently shared five trends that are set to disrupt customer service as an engagement tool in 2016. For companies looking to boost customer loyalty, these trends may prove to be a valuable resource.
Customer-Centricity Breaks Down Silos Between the Contact Center, Enterprise, and External Stakeholders....