Bond Brand Loyalty, a global marketing and customer-experience company, has announced the launch of SynapzeCX. Using real-time performance insights and AI-powered loyalty mechanics, SynapzeCX is intended to enable the frontline to deliver an improved customer experience and drive business outcomes.
The link between engaged employees and customer experience outcomes is irrefutable, but getting the frontline to consistently deliver the right experience at every customer interaction is a challenge for brands. SynapzeCX enables....