Best Buy CEO Hubert Joly wants to build a differentiated customer experience. During Tuesday’s fourth-quarter earnings conference call, Joly said he believes a differentiated customer experience can happen at Best Buy. “We are pursuing a strategy that is focused on delivering advice, service, and convenience at competitive prices to our customers,” Joly said, according to Seeking Alpha. “Within this strategy, we are focused on driving a number of growth initiatives around key product categories, life events, and....

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