Artificial intelligence is a hot topic these days around the loyalty industry, seemingly popping up in every area of conversation.
And bankers are not lost on this subject at all.
In the next stage of artificial intelligence adoption, the Accenture Banking Technology Vision 2017 report reveals, banks will use AI to help understand the intentions and emotions of customers and enable better interactions.
The report includes interviews with technology luminaries and industry experts and results of a survey of more than 600 bankers.
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