SAN FRANCISCO, Sept. 14, 2011— Customer service at one bank branch location directly affects the opinion of the entire financial institution for more than 76 percent of bank customers, according to a new poll released today by 3VR, the video intelligence company.
Name recognition by bank tellers is an easy way for banks to bolster their relationships with customers. According to the poll conducted by Zogby463, 69 percent of respondents said that their customer loyalty is positively affected by tellers recognizing them by....