PALO ALTO, Calif., June 13, 2011—Attensity, the leading provider of text analytics solutions for Customer Experience Management (CEM), today announced the release of Attensity Respond 5.1, a new release of Attensity’s Respond application designed for the next-generation multi-channel contact center.
“Attensity Respond 5.1 provides contact center agents with the tools they need to seamlessly blend social media into their contact center customer engagement processes,” said Catherine van Zuylen, vice president....