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Amtrak has announced it is starting to launch new technology at New York Penn Station. It has begun supplying boarding information through push notifications on the Amtrak app. The brand is also increasing the number of personnel at the station to help customers and adding more cleanliness and convenience precautions.
“As we continue to prioritize health and safety in traveling, it’s important we provide our customers with new, innovative measures that promote physical distancing and contactless travel,” said Amtrak President and CEO Bill Flynn in an Amtrak press release. “We encourage all customers to download the app to receive our new app updates, which will prevent crowding inside the station waiting for the boarding information to post and provide an extra level of confidence to make travel safe and secure in addition to the many safety measures onboard our trains and at our stations.”
All customers that have downloaded their app as well as opted-in to notifications can receive their boarding information on their device. Customers that have also opted-in to Amtrak’s delay notifications will receive an e-mail or a text two hours before departure, which will summarize New York Penn Station’s cleaning procedures, restroom protocols, recommended arrival times, as well as boarding and ticketing information.
Amtrak has implemented new measures at New York Penn Station and other stations around the country, which include:
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