Foot Locker Announces Organizational Updates Focused on Customer Experience

Foot Locker has announced multiple organization structure updates that will, according to a Foot Locker news release, focus on the customer experience, strengthen the brand’s community connectivity capability, streamline its operations and expense structure, and continue building future capability and a robust talent pipeline.
 
With these updates, it has also announced multiple senior management promotions. The first of those is Andy Gray, who is the new Executive Vice President and Chief Commercial Officer. Gray was previously the Chief Merchandising Officer for North America and the General Manager of Foot Locker U.S. Frank Bracken is the new Executive Vice President and Chief Executive Officer of North America. This is a promotion from his earlier role as the Senior Vice President, General Manager, Foot Locker, and Kids Foot Locker U.S., as well as the Vice President, General Manager, Foot Locker Canada. Additionally, Foot Locker has made Scott Martin the Executive Vice President and Chief Executive Officer of Asia Pacific but will still be the Chief Strategy & Development Officer.
 
“At a time when the world around us is moving and changing at a rapid pace, our new organizational structure positions us to operate more nimbly and develop even deeper connections at the heart of youth culture,” stated Richard Johnson, Chairman & Chief Executive Officer, Foot Locker, Inc. “We remain focused on our mantra to BUILD, BACK, BETTER while continuing to deliver on our four key strategic imperatives, and we are leveraging our consumer-led offense to further elevate the customer experience across all channels and around the globe. The steps we are taking today more strongly position Foot Locker for both the near- and long-term, and I am confident in our team’s ability to continue driving our business forward in new and meaningful ways.”
 
The new promotions have been preceded by others at Foot Locker retiring. Those employees were Lew Kimble, Executive Vice President and Chief Executive Officer, Asia Pacific, and Jake Jacobs, Executive Vice President and Chief Executive Officer, North America. Both will retire at the end of August.
 
“We are pleased to recognize the efforts of Andy, Frank, and Scott with these promotions, and we look forward to leveraging their experiences and perspectives as they take on these new leadership roles,” continued Mr. Johnson. “We thank Lew and Jake for their significant contributions to Foot Locker throughout their tenures at the Company. They have each been instrumental to the Company’s success by helping to shape and implement our strategic business plan and the leadership of their respective teams.”
 
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