Albertsons has announced it is partnering with Nuance to launch an Intelligent Engagement Platform, which provides virtual assistant and live chat solutions to help customers get real-time digital support. This program will help customers while they are shopping on Albertsons’ website and mobile app.
According to a Nuance press release, the program “assists customers through their shopping experience and provides real-time answers to customer inquiries such as how the delivery service works, item availability, online....