Restaurants across the world are going digital to keep up with industry-needed CX initiatives. Consumers, after numerous non-food purchases online and on apps, have become accustomed to the convenience of digital ordering. However, going digital means that restaurant brands need to properly employ technology solutions.
A small number of restaurants handle tech internally, designing all their digital experiences in house. Jersey Mike’s is an example. Most restaurants, however, rely on partnerships to stay competitive and offer....