In the wake of Hurricane Sandy, businesses in the Northeast and beyond are reeling from damaged inventories and power outages. For B2Bs that support affected clients, the post-hurricane revival efforts offer a chance to reflect on customer relationship management and its role during natural disasters. MJ Crabbe-Barberis, director of industry and product marketing at Infor, a New York-based provider of enterprise applications and services, shares her thoughts on using CRM solutions to help businesses strengthen their relationships with....