Automatic Data Processing (ADP), a B2B payroll and human resources services industry, focuses on answering the question: How is Voice of the Customer driving your strategy? The company partners with 6,000 clients in 125 countries, and pays one out of every six workers in the U.S. Customer service and customer/employee engagement are critical areas for ADP.
Technological innovation is something ADP prides itself on, evidenced by a recent honor in the HCM (Human Capital Management) category. Ventana Research recognized the ADP Vantage....