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N.E.W. Customer Service Companies introduces Service Valet ? to help organizations offer unique, affordable service and repair benefits
Sterling, Va., June 6, 2010—N.E.W. Customer Service Companies, Inc. (NEW), the nation’s leading provider of innovative extended warranty solutions and customized service plans, is introducing an exciting new program — Service Valet. The one click or call solution offers consumers exclusive access to a network of trusted professionals, who provide quality service and repair of products and systems in their homes at pre-negotiated rates. NEW is showcasing this new program in Booth #603 at Loyalty Expo 2010 in Orlando June 6–8.
“We’re pleased to be offering this unique program, which enhances an organization’s efforts to grow and retain membership by delivering ongoing value to its members,” said Kevin Porter, Sr. Vice President Strategy of NEW. “The feedback we’ve received on this concept has been overwhelmingly positive, and we look forward to partnering with many organizations to provide this support.”
In an independent study of 1,000 consumers completed in 2009, 85 percent of respondents said they find this type of service appealing, 90 percent said they would be interested in this service as a member benefit, and 72 percent said they would pay extra for these services.
Service Valet’s one click or call solution delivers anytime, anywhere access to a vast network of service professionals. Members receive special pre-negotiated rates, troubleshooting and technical support, and a 90 day warranty on all repairs. The program covers a wide variety of products, including appliances, computers, consumer electronics, HVAC systems, outdoor power equipment, and more. And, Service Valet provides quality monitoring of repairs from start to finish.
The program can benefit organizations in many ways, including:
Please visit NEW booth #603 to see how Service Valet can deliver an exciting new benefit and outstanding customer service for your members from first call to final resolution.
About N.E.W. Customer Service Companies Inc. (NEW) NEW, with its member companies, is the leading provider of extended service plans, buyer protection services and product support, providing coverage to more than 150 million consumers. Founded in 1983, NEW offers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the consumer ownership experience. NEW’s services provide revenue opportunities while building customer loyalty at every touch point — from purchase through trade-in to next purchase. Based in Sterling, Va., NEW operates 10 U.S.-based call centers and nine work-at-home locations supported by a team of more than 5,800 employees. For more information, please visit NEW at www.newcorp.com/ or call 1-800-WHAT’S NEW (1-800-942-8763).
MEDIA CONTACTS: Kristina Messner, Focused Image (for NEW), 703-678-6023 email@example.com
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