A New Perspective: Applying Human Behavior to the Customer Experience World
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For most of us, the thought of returning to high school is enough to make us cringe. The BS. The drama. The push for popularity among different cliques. No thanks.   Despite our maturity as we age, move on and enter the world of work, many of those same cringe-worthy behaviors seem to unwantedly trail us like a piece of toilet paper stuck to the bottom of our shoe. Often, they just go by different names or become more subtle in nature, but they are still there. Particularly, of all things, popularity.   We all like to pretend....

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