Avee Mital, Product Marketing Manager at FieldCircle, writes at CustomerThink.com that no one associated with a business is unaware of the importance of high customer satisfaction levels in reducing churn rate. As the customer touchpoints are increasing in today’s time, organizations are facing many challenges in connecting all dots and delivering flawless services to customers. Many companies are not yet ready to take on those challenges, as a result, they are losing loyal customers.
Why does a company lose a customer? According....