I’ve been fortunate to visit all the Disney theme parks around the world, and I can personally attest to the consistency of their customer-centric approach. They want their customers to be happy. It’s their claim – “Welcome to the happiest place on earth” – and they work hard to deliver on that promise. My daughter’s college roommate recently finished a six-month stint as a Disney intern. She was hired as a custodian at Disneyworld in Florida, and roamed the park cleaning up spilled food and....

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