Wal-Mart Stores CEO Doug McMillon likes to keep an article from Fortune Magazine that was written in 1996 to remind him of how his company plans to navigate the future of customer engagement and customer experience.
“I shared an article from Fortune magazine that I keep in my office titled, ‘Can Wal-Mart Get Back the Magic?’’’ McMillon said during the company’s Aug. 18 second-quarter earnings conference call, according to Seeking Alpha. “It’s a pretty strong indictment of our future. And the....