Tarek Robbiati, who became the Chief Financial Officer for Sprint on Aug. 31, has had a few months to digest some key aspects of the operation. Robbiati believes there are three key metrics Sprint uses to spur customer engagement, sparking a memorable customer experience.
“The way we look at our network from a metrics perspective is there are three core metrics really that truly matter at the end of the day in the eyes of the customer,” Robbiati explained during Friday’s Bank of America Merrill Lynch Leveraged Finance....