Poor Customer Experience Will Drive 74% of Consumers to Change Supplier

Poor Customer Experience Will Drive 74% of Consumers to Change Supplier New Research Reveals the Personal Touch Is Critical to Good Customer Service and Highlights the Impact of Getting It Wrong LONDON, Oct. 3, 2013 (GLOBE NEWSWIRE) -- Delivering a poor customer experience can have a significant impact on a brand or organisation, according to new research* from Mitel(R) (Nasdaq:MITL) (TSX:MNW), which reveals the important role of contact centres in driving customer loyalty and retention. Almost three quarters (74%) of UK adults would....