Pier 1 Imports CEO Alex Smith said during the company’s fourth-quarter earnings conference call on Thursday that customer experience and customer engagement levels have improved significantly because of the company’s omni-channel capabilities.
“In today’s highly competitive home furnishings environment, the Pier 1 Imports brand is in a much stronger position than two years ago,” Smith said during the call, according to Seeking Alpha. “Customers are very happy with our omni-channel capabilities. Our....