New Newbury chief executive Julian Thick says ‘putting the customer experience first’ will be the way to reverse a worrying slump in attendances.
The grade one track is preparing to host its second biggest jumps days of the season with Betfair Super Saturday.
But 2013 figures have shown the Berkshire track suffered the biggest percentage drop in attendances – 19.04% - of any of the country’s courses.
Read more: http://www.dailymail.co.uk/sport/racing/article-2551647/Newbury-chief-Thick-customer-bid....