During the busy and often hectic holiday season, customer service, customer experience, and customer engagement fall under a sharper lens. A bad customer experience becomes magnified under the glare of omnipresent social media.
According to a new survey from LoyaltyOne, several factors come to the fore that relate to a memorable customer experience during the holiday season.
Seeing Santa in the store with children enhances the holiday shopping experience for nearly seven out of 10 (66%) U.S. shoppers, according to the nationwide survey....