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During the busy and often hectic holiday season, customer service, customer experience, and customer engagement fall under a sharper lens. A bad customer experience becomes magnified under the glare of omnipresent social media. According to a new survey from LoyaltyOne, several factors come to the fore that relate to a memorable customer experience during the holiday season. Seeing Santa in the store with children enhances the holiday shopping experience for nearly seven out of 10 (66%) U.S. shoppers, according to the nationwide survey....

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