CLEVELAND, Dec. 13, 2011—KeyBank announced today that its customer satisfaction levels significantly exceed the industry average and continue to improve, even as the banking industry struggles to enhance customer sentiment. Among the findings of a third-quarter 2011 customer satisfaction survey by the American Customer Satisfaction Index (ACSI) were the following:
Compared to the nation’s largest banks noted in the survey, Key is one of only two that improved its overall customer satisfaction score two consecutive years;
Key....